A smart citizen is one who has civic sense and respects the law. Allowing citizens to become active in the process of city design is important for the success of the Smart Cities Mission. Most developed cities ensure that citizens participate in every aspect, from cleaning to safety requirements. Citizen participation ensures citizen satisfaction, which in turn ensures maximum efficiency of the proposed technology.
Good governance is always measured by the extent to which it involves its citizens in the overall decision-making process. In an increasingly complex world, citizens’ inputs are a critical resource for policy-making. Good decision-making requires the knowledge, experiences, views and values of the public. The participation of citizens has become simpler through online government portals. Such participation reduces the conflict of opinions and makes implementation easier. Smart citizens need to be fully inclusive, innovative and sustainable.